Digital services development in Ukraine

Authors

Svetlana Petkun, State University of TelecommunicationsFollow
Milena Kravchenko, State University of Telecommunications
Tetiana Yaroshovets, State University of Telecommunications
Oleg Kulinich, Educational and Research Institute “Institute of Public Administration”V.N.Karazin Kharkiv National University

Corresponding Author

Svetlana Petkun

Document Type

Original Study

Subject Areas

Political Science

Keywords

digital services, digitalization of public services, inclusiveness of the provision of digital services

Abstract

Digital technologies, electronic communications, and digital services are currently being intensively developed in all spheres of Ukrainian society. Digitalization of public services at the state level helps to meet the expectations and needs of citizens in real time and contributes to improving the quality and sustainability of the services provided. At the same time, despite the progress made in the digitalization of public services, the proper functioning of the digital state is being hampered by a significant number of citizens who, for objective or subjective reasons, cannot use digital services. In other words, there is a digital divide, which determines the strengthening of the inclusiveness of the provision of digital services based on the principles of non-discrimination, taking into account the diversity of people, effective involvement and inclusion of all its participants in the digital process to improve the quality of life and well-being.

How to Cite This Article

Petkun, Svetlana; Kravchenko, Milena; Yaroshovets, Tetiana; and Kulinich, Oleg (2023) "Digital services development in Ukraine," Khazar Journal of Humanities and Social Sciences: Vol. 26: Iss. 1, Article 1.
DOI: 10.5782/.kjhss.2023.
Available at: https://kjhss.khazar.org/journal/vol26/iss1/1

Publication Date

2023